Maximize Conversion at Customer Touchpoints

“It takes twenty years to build a reputation and five minutes to ruin it. If you think about that, you will do things differently.” Warren Buffett. Customer touchpoints are those points of contact in which business interact with the customer. It includes the moment when you first interact with your customers to build a relationship with existing customers. In a physical retail shop, a witty shop assistant can elevate interest among customers and make them buy their products. So, the assistant knows the right way to approach the customers. In the case of online purchase, the role of engaging assistance is important even more. As we know in case of physical purchase there are visual cues even without the help…

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How to earn quality customer feedback?

All e-Commerce business owner knows the importance of customer feedback whether it is a small- or large-scale business. It is a killer method to improve the marketing of the store. At the same time, it is important to generate quality feedback from your customers. Unless their experience is bad, customers do not bother to provide feedback. They generally do not input any feedback when they are satisfied with your service however, the opposite is done. In fact, when they receive poor service or products, they decide never to come back to you. Thus, customer satisfaction is the key to earn positive feedback. If not, you will not only lose that customer but also their negative feedback can affect your business…

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Webskitters LLC
7950 NW 53rd St #337 Miami, Florida 33166
Phone: 732.218.7686