Solidify Your Customer Support

Introduction What is customer support and why it is needed? Customer service and Customer Support Responsibilities Regarding Customer Support Customer support Medium Key skills of CSRs Improve Your Customer Support Strategies Conclusion Introduction Whenever you want to make a phone call, access live chat or send emails, you will be communicating with the customer support team of a company. These people help you efficiently to solve the problems and challenges to make the best use of the product and the service of a company. To provide customer support CSRs (Corporate Social Responsibility) consistently put the need of the customers to resolve their problems. The result of customer support interaction plays an important role in understanding the customer’s viewpoint about your…

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Grow Your Email List Using These Simple Strategies

Email List is a set of a database of email subscribers who have accepted to receive promotional messages from your organization. If you are having an online store and want your store to become demanding among the customers, then you need to build an email list. Among all the list building strategies, each one is not relevant to online retailers. You need to acquire a few strategies to grow your email list in order to build a potential customer relation. First, take a look at what is an email list and why it is important to build your email list. What is an Email List? It is a collection of individual email addresses where you send email marketing campaigns. Through…

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Top Technologies you should acquire to fuel the Business Growth

In this rapid digital era, new technologies have given ample scope to transform the base of the market by creating new challenges every single day. It has changed customer experience by operating models and establishing a whole new work environment. With the emergence of scope, scale and complexity of the business, new technologies have developed at an exponential rate. These sophisticated technologies have become more accessible to the wide spectrum of audience. This accessibility is aiming towards a digital culture which can be a source of competitive advantages. It includes a bunch of functions like training, sourcing, logistics, recruiting, marketing and more. It has changed the preconception that technology can only be suited in the IT industry. Access to robust…

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Maximize Conversion at Customer Touchpoints

“It takes twenty years to build a reputation and five minutes to ruin it. If you think about that, you will do things differently.” Warren Buffett. Customer touchpoints are those points of contact in which business interact with the customer. It includes the moment when you first interact with your customers to build a relationship with existing customers. In a physical retail shop, a witty shop assistant can elevate interest among customers and make them buy their products. So, the assistant knows the right way to approach the customers. In the case of online purchase, the role of engaging assistance is important even more. As we know in case of physical purchase there are visual cues even without the help…

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How to earn quality customer feedback?

All e-Commerce business owner knows the importance of customer feedback whether it is a small- or large-scale business. It is a killer method to improve the marketing of the store. At the same time, it is important to generate quality feedback from your customers. Unless their experience is bad, customers do not bother to provide feedback. They generally do not input any feedback when they are satisfied with your service however, the opposite is done. In fact, when they receive poor service or products, they decide never to come back to you. Thus, customer satisfaction is the key to earn positive feedback. If not, you will not only lose that customer but also their negative feedback can affect your business…

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7950 NW 53rd St #337 Miami, Florida 33166
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